At Parissac, we strive to guarantee total customer satisfaction. If, for any reason, you are not completely satisfied with your purchase, we are here to help. Below are the terms and conditions of our return policy:

1. Return Period

• You have 30 calendar days from the delivery date to request a refund.

2. Conditions for Return

• Products must be in original condition : unused, with all tags attached, and in their original packaging.
• Returns on personalized or discounted products are not accepted.

3. Return Process

• To initiate a return, please email our customer service team at ventas@parissac.mx with your order number and the reason for the return.
• You will receive a return form that you must complete and attach to the return package.

4. Shipping Costs

• Return shipping costs will be borne by the customer, unless the product is defective or incorrect.
• If a return is approved, we'll refund the product to the same payment method you used, less the initial shipping costs.

5. Refunds

• We will process your refund within 5 to 10 business days after receiving the returned product at our facilities.
• We will notify you by email once your refund has been processed.

6. Exchanges

• If you wish to exchange a product, we recommend making a new purchase and returning the original item according to our return policy.

7. Customer Service

• For any questions regarding returns, please do not hesitate to contact us at ventas@parissac.mx .

Thank you for choosing Parissac. Your satisfaction is our priority, and we are committed to providing you with quality products and excellent customer service.